FAQ - Frequently Asked Questions
Do
you ship outside of the US?
Do
you have a catalog that you can mail me?
Do you sell
at wholesale prices?
Do
you accept phone orders?
How do I check my order status if I didn't create a
password?
How
do I know if a product is in stock?
Is
my credit card information safe?
Which forms of payment do you accept?
How
much will shipping cost for my order?
How
long will it take to get my order?
How do I know when my order has been shipped?
What
shipping methods do you offer?
How
do I track my package?
Do
you offer gift wrapping?
I
forgot my password, what should I do?
What
is Grandmas under the mattress CASH?
How
is the shipping cost determined?
Do
you offer free shipping?
Can
I ship my order to a different address than my billing address?
Do
you ship to APO/FPO or PO Box addresses?
Do
you drop ship?
Can
my order be shipped to multiple addresses?
Do
you replace melted candles?
What
is your privacy policy?
What is your return policy?
Do
you ship outside of the US?
No. Due to the high amount of fraud related
to international orders we do not ship internationally.
Do
you have a catalog that you can mail me?
Due to the fact that
our inventory changes on a daily basis we do not have a printed catalog.
All of our items are
available to view and purchase directly from our website.
Do you sell at wholesale prices?
No, we do not sell at wholesale prices.
See our
Specials page for the best deals.
Do
you accept phone orders?
Yes we do, however, we do prefer that you
use our secure website to place orders yourself.
Did you know placing an order on a secure
website is safer than placing one over a cordless or mobile phone?
If you
prefer to place an order over the phone simply
Contact Us
and someone will call you to take the order.
Please make sure to
leave a detailed information including:
Your Name
Your Billing Address
Your Email Address
Your Telephone number
Shipping Name & Address (if different than
billing name & address)
The items you wish to order
This information will help us to place the
order quickly and accurately when we call you to place the order.
Please DO NOT
send your credit card information via email.
How do
I check my order status if I didn't create a password?
It's simple.
Click on this link and enter
your email address and the order code from your order confirmation email.
How do I know if a product
is in stock?
If the product you are looking for is not
listed on our website, it is not in stock.
Occasionally, products listed on the site may be out of stock.
We do our best to keep the site up to date.
Is
my credit card information safe? 
Yes, we are committed
to keeping your personal information private and secure.
We use many safeguards
to protect you from identity theft and credit card fraud.
Our website uses
industry standard 128-bit SSL encryption when transmitting private information
over the Internet.
This means that your
private information is encrypted and can not be viewed by hackers or thieves.
We use a third party
credit card processing company who processes your credit card payment.
We use a third party
because this is the business they specialize in and know how to best protect
your information.
In fact, we are not even able to view your
full credit card number.
In our
10+ years of
online retail sales we have never had any customer information stolen or leaked.
In the event of any
problems, we are insured against credit card fraud and identity theft.
Your information is
safe and placing your order online with us is safe!
Which forms of payment do you accept?
We accept Visa,
MasterCard, Discover, PayPal, and Google Checkout.
Sorry, we do not accept
any other forms of payment.
How
much will shipping cost for my order?
You can see what
shipping charges for your order will be by adding the items you wish to purchase
to your shopping cart.
Then click the
Shipping Charges link on the "View Cart" page.
A pop-up window will
appear for you to enter your shipping address.
You will then be able
to see the shipping charges for the items in your shopping cart.
How
long will it take to get my order?
Most orders are shipped
in 1-2 business days.
Most orders are
delivered in 2-6 business days.
The time it takes for
delivery depends on your location and the shipping method selected.
We recommend Fed Ex
(2-5 business days) or USPS Priority Mail (2-4 business days).
Please see our
Shipping page for more information
How do I know when my order has been shipped?
We will send you an email when your order is shipped.
Sometimes these automated emails can be
blocked by SPAM filters.
To ensure your receive all emails simply add
our domain (GrandmasGiftware.com) to your list of friendly email contacts.
What
shipping methods do you offer?
We use FedEx and the US
Postal Service for all orders.
USPS First Class (1-3
day transit time)
USPS Parcel Post (1-6 day transit time)
USPS Priority (1-3 day transit time)
FedEx Ground (1-4 day transit time)
FedEx Home Delivery (1-4 day transit time)
PLEASE NOTE: Transit times start once
your order has been shipped.
For more detailed shipping information
Click Here.
How
do I track my package?
Once your package is
shipped, you will receive an shipment notification email.
Depending on the
shipping method used, you will receive a FedEx tracking number or a USPS
Delivery Confirmation number.
You can use that number
to track your package.
To track a FedEx
package Click Here.
To track a USPS package
Click Here.
Do
you offer gift wrapping?
Yes, as part of our
checkout process, you will have the option to select gift wrapping service for
$5 per item.
We have a nice
selection of gift wrap to choose from and you may also include a gift note to
the recipient.
I
forgot my password, what should I do?
Click Here to enter your email address and have your password emailed to
you.
What
is Grandmas under the mattress CASH?
This is a rewards
program that gives you points for each item you purchase from us.
100 points is worth
$1.00 off any future purchase.
The points do not
expire so you can use them on your next purchase or save them up for a free
order.
How
is the shipping cost determined?
Our shopping cart will
retrieve real-time shipping rates from FedEx and the US Postal Service to
calculate the shipping charges for your order.
The cost of shipping is
determined by three factors:
1. The weight of your
order
2. The shipping address of
the order
3. The shipping method
selected
Do
you offer free shipping?
No. Due to the fact that
most of our products are already discounted we do not offer free shipping.
We may offer shipping
specials from time to time.
You will be notified by
email of any specials if you are an email subscriber.
Can
I ship my order to a different address than my billing address?
Yes, simply fill out
the billing address and the shipping address for your order when checking out.
We can ship your order
anywhere you would like.
Do
you ship to APO/FPO or PO Box addresses?
Yes, we ship to APO/FPO/
PO Box addresses.
However if shipping to
one of these addresses you must choose one of the USPS shipping options when
checking out.
FedEx does not ship to
APO, FPO, or PO Box addresses.
Do
you drop ship?
No. If you need to ship an item to a customer of yours simply place an order and
leave a note in the comments section.
If you tell us not to include an invoice, we
will accommodate the request.
Can
my order be shipped to multiple addresses?
Unfortunately, we are
not able to ship one order to multiple addresses.
You will need to place
a separate order for each address that you would like to ship to.
Do
you replace melted candles?
No we do not.
If you live in a warm
area we suggest ordering your candles on a Saturday or Sunday using USPS
Priority Mail or FedEx.
That way they will ship
out Monday morning and will not have to sit in a warehouse or truck over the
weekend.
Parcel Post can take up
to 6 business days for delivery and is not recommended for candles.
What
is your privacy policy?
Your privacy is very
important to us.
We do not share, sell or rent your personal information to anyone for any
purpose, period!
What is your return policy?
Dated product such as calendars and ornaments may be returned within 7 days
after receiving the order.
All other items may be returned or exchanged within 30 days after receiving the
order.
The customer is responsible for any and all return shipping charges.
Please Contact Us to get the return
address where you may send your item(s).
Orders that are refused or returned to us are subject to a 20% restocking fee.
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