Grandma's Giftware Grandma's Giftware
 

 

 

FAQ - Frequently Asked Questions

 

Do you ship outside of the US?

Do you have a catalog that you can mail me?

Do you sell at wholesale prices?

Do you accept phone orders?

How do I check my order status if I didn't create a password?

How do I know if a product is in stock?

Is my credit card information safe?

Which forms of payment do you accept?

How much will shipping cost for my order?

How long will it take to get my order?

How do I know when my order has been shipped?

What shipping methods do you offer?

How do I track my package?

Do you offer gift wrapping?

I forgot my password, what should I do?

What is Grandmas under the mattress CASH?

How is the shipping cost determined?

Do you offer free shipping?

Can I ship my order to a different address than my billing address?

Do you ship to APO/FPO or PO Box addresses?

Do you drop ship?

Can my order be shipped to multiple addresses?

Do you replace melted candles?

What is your privacy policy?

What is your return policy?

 

Do you ship outside of the US?

No. Due to the high amount of fraud related to international orders we do not ship internationally.

 

Do you have a catalog that you can mail me?

Due to the fact that our inventory changes on a daily basis we do not have a printed catalog.

All of our items are available to view and purchase directly from our website.

 

Do you sell at wholesale prices?

No, we do not sell at wholesale prices.

See our Specials page for the best deals.

 

Do you accept phone orders?

Yes we do, however, we do prefer that you use our secure website to place orders yourself.

Did you know placing an order on a secure website is safer than placing one over a cordless or mobile phone?

If you prefer to place an order over the phone simply Contact Us and someone will call you to take the order.

 

Please make sure to leave a detailed information including:

Your Name

Your Billing Address

Your Email Address

Your Telephone number

Shipping Name & Address (if different than billing name & address)

The items you wish to order

 

This information will help us to place the order quickly and accurately when we call you to place the order.

Please DO NOT send your credit card information via email.

 

How do I check my order status if I didn't create a password?

It's simple.

Click on this link and enter your email address and the order code from your order confirmation email.

 

How do I know if a product is in stock?

If the product you are looking for is not listed on our website, it is not in stock.
Occasionally, products listed on the site may be out of stock.
We do our best to keep the site up to date.
Is my credit card information safe?   Secured By Comodo

Yes, we are committed to keeping your personal information private and secure.

We use many safeguards to protect you from identity theft and credit card fraud.

 

Our website uses industry standard 128-bit SSL encryption when transmitting private information over the Internet.

This means that your private information is encrypted and can not be viewed by hackers or thieves.

 

 We use a third party credit card processing company who processes your credit card payment.

We use a third party because this is the business they specialize in and know how to best protect your information.

In fact, we are not even able to view your full credit card number.

 

In our 10+ years of online retail sales we have never had any customer information stolen or leaked.

In the event of any problems, we are insured against credit card fraud and identity theft.

 

Your information is safe and placing your order online with us is safe!

 

Which forms of payment do you accept?

We accept Visa, MasterCard, Discover, PayPal, and Google Checkout.

Sorry, we do not accept any other forms of payment.

 

How much will shipping cost for my order?

You can see what shipping charges for your order will be by adding the items you wish to purchase to your shopping cart.

Then click the Shipping Charges link on the "View Cart" page.

A pop-up window will appear for you to enter your shipping address.

You will then be able to see the shipping charges for the items in your shopping cart.

 

How long will it take to get my order?

Most orders are shipped in 1-2 business days.

Most orders are delivered in 2-6 business days.

The time it takes for delivery depends on your location and the shipping method selected.

We recommend Fed Ex (2-5 business days) or USPS Priority Mail (2-4 business days).

Please see our Shipping page for more information

 

How do I know when my order has been shipped?

We will send you an email when your order is shipped.

Sometimes these automated emails can be blocked by SPAM filters.

To ensure your receive all emails simply add our domain (GrandmasGiftware.com) to your list of friendly email contacts.

 

What shipping methods do you offer?

We use FedEx and the US Postal Service for all orders.

 

USPS First Class (1-3 day transit time)
USPS Parcel Post (1-6 day transit time)
USPS Priority (1-3 day transit time)

FedEx Ground (1-4 day transit time)
FedEx Home Delivery (1-4 day transit time)
 

PLEASE NOTE: Transit times start once your order has been shipped.

 

For more detailed shipping information Click Here.

 

How do I track my package?

Once your package is shipped, you will receive an shipment notification email.

Depending on the shipping method used, you will receive a FedEx tracking number or a USPS Delivery Confirmation number.

You can use that number to track your package.

 

To track a FedEx package Click Here.

 

To track a USPS package Click Here.

 

Do you offer gift wrapping?

Yes, as part of our checkout process, you will have the option to select gift wrapping service for $5 per item.

We have a nice selection of gift wrap to choose from and you may also include a gift note to the recipient.

 

I forgot my password, what should I do?

Click Here to enter your email address and have your password emailed to you.

 

What is Grandmas under the mattress CASH?

This is a rewards program that gives you points for each item you purchase from us.

100 points is worth $1.00 off any future purchase.

The points do not expire so you can use them on your next purchase or save them up for a free order.

 

How is the shipping cost determined?

Our shopping cart will retrieve real-time shipping rates from FedEx and the US Postal Service to calculate the shipping charges for your order.

The cost of shipping is determined by three factors:

1. The weight of your order

2. The shipping address of the order

3. The shipping method selected

 

Do you offer free shipping?

No. Due to the fact that most of our products are already discounted we do not offer free shipping.

We may offer shipping specials from time to time.

You will be notified by email of any specials if you are an email subscriber.

 

Can I ship my order to a different address than my billing address?

Yes, simply fill out the billing address and the shipping address for your order when checking out.

We can ship your order anywhere you would like.

 

Do you ship to APO/FPO or PO Box addresses?

Yes, we ship to APO/FPO/ PO Box addresses.

However if shipping to one of these addresses you must choose one of the USPS shipping options when checking out.

FedEx does not ship to APO, FPO, or PO Box addresses.

 

Do you drop ship?

No. If you need to ship an item to a customer of yours simply place an order and leave a note in the comments section.

If you tell us not to include an invoice, we will accommodate the request.

 

Can my order be shipped to multiple addresses?

Unfortunately, we are not able to ship one order to multiple addresses.

You will need to place a separate order for each address that you would like to ship to.

 

Do you replace melted candles?

No we do not.

If you live in a warm area we suggest ordering your candles on a Saturday or Sunday using USPS Priority Mail or FedEx.

That way they will ship out Monday morning and will not have to sit in a warehouse or truck over the weekend.

Parcel Post can take up to 6 business days for delivery and is not recommended for candles.

 

What is your privacy policy?

Your privacy is very important to us.

We do not share, sell or rent your personal information to anyone for any purpose, period!

 

What is your return policy?

Dated product such as calendars and ornaments may be returned within 7 days after receiving the order.

All other items may be returned or exchanged within 30 days after receiving the order.

The customer is responsible for any and all return shipping charges.

Please Contact Us to get the return address where you may send your item(s).

Orders that are refused or returned to us are subject to a 20% restocking fee.

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